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Customer Service


Shipping & Delivery

All shipped items are insured during shipping. Buyer pays shipping costs. Buyer pays shipping for returned or exchanged items.

International Buyers Please Note:
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to Purchase. These charges are normally collected by the delivering freight (shipping) company or when you pick the item up, do not confuse them for additional shipping charges.

We Will Not Falsify shipping documents. No Exceptions.

Returns & Replacements

We offer an unconditional return policy. Simply contact our Returns Department if you are not satisfied with any of our products, obtain an RMA number then ship the Item Back to us. We will credit your account upon verification of the returned item.

*Note* All Items returned are inspected to verify The Item is the Same Item Shipped prior to refund is issued.

All Shipped merchandise is insured: If Item is damaged during shipping, Please contact us immediately and save Shipping Box and materials, in the event that the carrier wishes to inspect the Item.

You, The customer are responsible for return shipping.

Ordering, Payment, & Pricing

We accept payment via Visa, MasterCard, Discover, American Express and check cards (as long as they are connected with one of the major credit card companies listed above). You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We're sorry but we do not accept checks or money orders at this time. We have a physical presence in California. All orders shipping to CA are subject to sales tax. Tax rates are based on the shipped to address.

Order Status

You can check the status of any of your orders by logging into your account. This is the easiest and fastest way to get the most current information regarding your order. When you click on Order Status, you will be prompted to sign in with your email address and password. An order summary page will provide you with detailed information about your current or past orders. If your order has been shipped via UPS, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the UPS website.

Updating Account Information

You can update your account information by logging into your account. This is the easiest and fastest way to make any changes to your current information. When you click on Account Login, you will be prompted to sign in with your email address and password. There, you will be able to update your email address and password, shipping and billing address, newsletter subscription preferences and other information.
 

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